[et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" use_background_color_gradient="on" background_color_gradient_direction="135deg" custom_padding="40px||120px||false|false" locked="off" global_colors_info="{}" background_color_gradient_stops="#0a1f44 13%|#334463 53%|#41516e 68%|#5a6881 78%|#f4f6fb 100%" hover_enabled="0" sticky_enabled="0"][et_pb_row _builder_version="4.24.2" _module_preset="default" custom_padding="0px||80px||false|false" hover_enabled="0" sticky_enabled="0"][et_pb_column _builder_version="4.24.2" _module_preset="default" type="4_4"][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" sticky_enabled="0" custom_padding="||||false|false"]<p><span style="color: #ffffff;"><a href="https://webheadtech.com/portfolio/" style="color: #ffffff;">← Portfolio Home</a></span></p>[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.24.2" _module_preset="default" module_alignment="center" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://webheadtech.com/wp-content/uploads/logo-the-harris-center.png" title_text="logo-the-harris-center" align="center" module_class="project-hero-logo" _builder_version="4.24.2" _module_preset="default" width="100%" global_colors_info="{}"][/et_pb_image][et_pb_text _builder_version="4.24.2" _module_preset="default" text_orientation="center" custom_padding="50px||||false|false" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h1 style="padding-bottom: 32px; color: #ffffff;">Case study: Harris Center Behavioral Health System</h1>
<h3 style="text-align: left; color: #ffffff;">Delivered</h3>
<p style="padding-bottom: 50px; text-align: left; color: #ffffff;">Webhead redesigned and modernized The Harris Center’s public-facing website to improve accessibility, mobile usability, and service findability for individuals seeking care, families, providers, and staff. The work included WCAG 2.2 and ADA Title II–compliant UX, streamlined information architecture, and a CMS structure that enables non-technical staff to manage content across programs.</p>

<div class="rfp-chip-group"><span class="rfp-chip">Accessibility (WCAG 2.2)</span>
<span class="rfp-chip">CMS Enablement</span>
<span class="rfp-chip">Multilingual</span>
<span class="rfp-chip">Performance</span></div>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" locked="off" global_colors_info="{}"][et_pb_row column_structure="1_2,1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h2>The Opportunity</h2>
<p><span data-contrast="none" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW81429119 BCX0"><span class="NormalTextRun SCXW81429119 BCX0">The Harris Center needed a public digital experience that could support diverse audiences while<span> </span></span><span class="NormalTextRun SCXW81429119 BCX0">establishing</span><span class="NormalTextRun SCXW81429119 BCX0"><span> </span>clarity, accessibility, and trust in high-stakes mental health and IDD contexts. The existing, content-heavy site made it difficult—especially on mobile—for individuals in urgent situations to quickly<span> </span></span><span class="NormalTextRun SCXW81429119 BCX0">locate</span><span class="NormalTextRun SCXW81429119 BCX0"><span> </span></span><span class="NormalTextRun SCXW81429119 BCX0">appropriate services</span><span class="NormalTextRun SCXW81429119 BCX0"><span> </span>or helpline information, while also creating maintenance challenges across programs.</span></span><span class="EOP SCXW81429119 BCX0" data-ccp-props="{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:240}"> </span></p>[/et_pb_text][/et_pb_column][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h2>The Solution</h2>
<p><span class="NormalTextRun SCXW91082014 BCX0">To address these challenges,<span> </span></span><span class="NormalTextRun SpellingErrorV2Themed SCXW91082014 BCX0">Webhead</span><span class="NormalTextRun SCXW91082014 BCX0"><span> </span></span><span class="NormalTextRun SCXW91082014 BCX0">identified</span><span class="NormalTextRun SCXW91082014 BCX0"><span> </span>the need for a mobile-first information structure that clearly surfaced critical services and crisis pathways while meeting stringent accessibility and compliance standards. The approach emphasized WCAG 2.2 and ADA Title II alignment, simplified navigation across programs, and a content management model that reduced staff dependency on technical support.</span></p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_color="#f4f6fb" background_enable_image="off" custom_padding="50px||50px||false|false" hover_enabled="0" locked="off" global_colors_info="{}" sticky_enabled="0"][et_pb_row _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" global_colors_info="{}"]<h2>Audience &amp; Critical Journeys</h2>
<p>People seeking services → self-referral, crisis access, service discovery</p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" custom_padding="50px||50px||false|false" hover_enabled="0" locked="off" global_colors_info="{}" sticky_enabled="0"][et_pb_row _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="left" hover_enabled="0" global_colors_info="{}" sticky_enabled="0" custom_padding="||0px||false|false" custom_margin="||1px|||"]<h2>Approach</h2>[/et_pb_text][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" sticky_enabled="0"]<p><span data-contrast="none" xml:lang="EN-US" lang="EN-US" class="TextRun SCXW108720860 BCX0"><span class="NormalTextRun SCXW108720860 BCX0">Conducted extensive market research, restructured information architecture, introduced consistent page templates, and prioritized mobile accessibility. Accessibility considerations were integrated throughout design and validation to ensure compliance and usability across diverse user needs.</span></span></p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_enable_image="off" custom_padding="50px||50px||false|false" hover_enabled="0" locked="off" global_colors_info="{}" sticky_enabled="0" background_color="#f4f6fb"][et_pb_row _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="left" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h2>Outcomes</h2>
<ul class="outcomes-list">
<li>Clearer service pathways on mobile</li>
<li>Improved page load performance</li>
<li>Staff-managed content workflows</li>
</ul>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" custom_padding="||||false|false" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_row _builder_version="4.24.2" _module_preset="default" custom_padding="0px||||false|false" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_heading title="Explore more case studies" _builder_version="4.24.2" _module_preset="default" title_level="h2" title_text_align="left" hover_enabled="0" sticky_enabled="0" custom_margin="||32px|||"][/et_pb_heading][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<p><a href="https://webheadtech.com/project/texana/">Texana | </a><a href="https://webheadtech.com/project/ntbha/">NTBHA | </a><a href="https://webheadtech.com/project/beale-air-force-base/">Beale AFB | </a><a href="https://webheadtech.com/project/devsecops/">Q-DevSecOps | </a><a href="https://webheadtech.com/project/pen-testing/">Pen Testing</a></p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]