[et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" use_background_color_gradient="on" background_color_gradient_direction="135deg" background_color_gradient_stops="#0a1f44 0%|#ffffff 100%" custom_padding="120px||120px||false|false" locked="off" global_colors_info="{}"][et_pb_row _builder_version="4.24.2" _module_preset="default" module_alignment="center" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://webheadtech.com/wp-content/uploads/logo-the-harris-center.png" title_text="logo-the-harris-center" align="center" module_class="project-hero-logo" _builder_version="4.24.2" _module_preset="default" width="100%" global_colors_info="{}"][/et_pb_image][et_pb_text _builder_version="4.24.2" _module_preset="default" custom_padding="50px||||false|false" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h1>Case study: Harris Center Behavioral Health System</h1>
<h3>Delivered</h3>
<p style="padding-bottom: 50px;">UX Redesign + CMS modernization</p>
<div class="rfp-chip-group"><span class="rfp-chip">Accessibility (WCAG 2.2)</span>
<span class="rfp-chip">Performance</span>
<span class="rfp-chip">CMS Enablement</span>
<span class="rfp-chip">Multilingual</span></div>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" locked="off" global_colors_info="{}"][et_pb_row column_structure="1_2,1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"]<h2>
The Opportunity
</h2>
<p>
Public-facing mental health and IDD services require clarity, accessibility, and trust.
The Harris Center needed a modern digital platform that could serve a wide range of users — including individuals seeking care, family members, providers, and internal staff — while meeting strict accessibility and compliance requirements.
</p><p>
The existing experience made it difficult for users to quickly find the right services, especially on mobile devices, and required staff support to maintain content across programs.
</p>[/et_pb_text][/et_pb_column][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"]<h2>
The Solution
</h2>
<p>
Webhead partnered with The Harris Center to redesign and modernize their digital experience with a focus on accessibility, usability, and long-term maintainability.
</p><p>
The solution prioritized WCAG 2.2 and ADA Title II compliance, mobile-first public access, and a CMS architecture that empowered staff to manage and update content without technical assistance.
</p><p>
The result was a clearer, more inclusive experience that supports individuals and families in navigating critical services with confidence.
</p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_color="#f4f6fb" background_enable_image="off" custom_padding="50px||50px||false|false" locked="off" global_colors_info="{}"][et_pb_row _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" global_colors_info="{}"]<h1 class='h1-pad'>Accessibility &amp; Compliance Focus</h1>
<p data-start="376" data-end="412"><strong data-start="376" data-end="412">Accessibility &amp; Compliance Focus</strong></p>
<p data-start="414" data-end="648">Accessibility was treated as a core requirement, not a post-launch checklist. The Harris Center’s digital experience was designed to support equitable access for individuals with diverse abilities, devices, and assistive technologies.</p>
<p data-start="650" data-end="845">Key considerations included alignment with WCAG 2.2 standards and ADA Title II requirements for public entities, ensuring the platform supports inclusive access to mental health and IDD services.</p>
<p data-start="847" data-end="888"><strong data-start="847" data-end="888">Accessibility &amp; Compliance Highlights</strong></p>

<ul data-start="889" data-end="1181">
	<li data-start="889" data-end="954">
<p data-start="891" data-end="954">WCAG 2.2–aligned structure, navigation, and content hierarchy</p>
</li>
	<li data-start="955" data-end="1013">
<p data-start="957" data-end="1013">ADA Title II considerations for public-facing services</p>
</li>
	<li data-start="1014" data-end="1063">
<p data-start="1016" data-end="1063">Improved keyboard navigation and focus states</p>
</li>
	<li data-start="1064" data-end="1107">
<p data-start="1066" data-end="1107">Screen reader–friendly content patterns</p>
</li>
	<li data-start="1108" data-end="1181">
<p data-start="1110" data-end="1181">Clear labeling and readable contrast for critical service information</p>
</li>
</ul>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_enable_color="off" background_enable_image="off" custom_padding="50px||50px||false|false" locked="off" global_colors_info="{}"][et_pb_row _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" global_colors_info="{}"]<h1>Platform &amp; Delivery</h1>[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"]<p data-start="1214" data-end="1237"><strong data-start="1214" data-end="1237">Platform &amp; Delivery</strong></p>
<p data-start="1239" data-end="1483">The platform was designed to balance public usability with internal operational needs. Webhead implemented a flexible CMS architecture that allows staff to manage content efficiently while maintaining consistency, accessibility, and governance.</p>
<p data-start="1485" data-end="1674">The solution prioritized mobile-first delivery to support users accessing services from phones or tablets, which is often the primary access method for public health and community services.</p>
<p data-start="1676" data-end="1701"><strong data-start="1676" data-end="1701">Platform Capabilities</strong></p>
<ul data-start="1702" data-end="1985">
<li data-start="1702" data-end="1744">
<p data-start="1704" data-end="1744">CMS enablement for non-technical staff</p>
</li>
<li data-start="1745" data-end="1797">
<p data-start="1747" data-end="1797">Mobile-first layouts optimized for public access</p>
</li>
<li data-start="1798" data-end="1858">
<p data-start="1800" data-end="1858">Multilingual content support to improve equity and reach</p>
</li>
<li data-start="1859" data-end="1922">
<p data-start="1861" data-end="1922">Structured templates to support consistency across programs</p>
</li>
<li data-start="1923" data-end="1985">
<p data-start="1925" data-end="1985">Scalable architecture to accommodate future service growth</p>
</li>
</ul>[/et_pb_text][/et_pb_column][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://webheadtech.com/wp-content/uploads/platform_delivery.jpg" title_text="platform_delivery" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_color="#f4f6fb" background_enable_image="off" custom_padding="50px||50px||false|false" locked="off" global_colors_info="{}"][et_pb_row _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" global_colors_info="{}"]<h1>Outcomes &amp; Impact</h1>[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://webheadtech.com/wp-content/uploads/outcomes_impact.png" title_text="outcomes_impact" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][/et_pb_image][/et_pb_column][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"]<p data-start="2016" data-end="2037"><strong data-start="2016" data-end="2037">Outcomes &amp; Impact</strong></p>
<p data-start="2039" data-end="2187">The redesigned experience improved how individuals and families access mental health and IDD services while reducing operational friction for staff.</p>
<p data-start="2189" data-end="2316">The platform supports clearer service discovery, improved accessibility, and more efficient content management across programs.</p>
<p data-start="2318" data-end="2352"><strong data-start="2318" data-end="2352">Measured and Observed Outcomes</strong></p>
<ul data-start="2353" data-end="2663">
<li data-start="2353" data-end="2402">
<p data-start="2355" data-end="2402">Improved access to services on mobile devices</p>
</li>
<li data-start="2403" data-end="2465">
<p data-start="2405" data-end="2465">Clearer pathways for individuals and families seeking care</p>
</li>
<li data-start="2466" data-end="2523">
<p data-start="2468" data-end="2523">Reduced reliance on staff for routine content updates</p>
</li>
<li data-start="2524" data-end="2601">
<p data-start="2526" data-end="2601">Stronger compliance posture for accessibility and public-sector standards</p>
</li>
<li data-start="2602" data-end="2663">
<p data-start="2604" data-end="2663">A sustainable foundation for ongoing digital improvements</p>
</li>
</ul>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_enable_color="off" background_enable_image="off" custom_padding="50px||50px||false|false" locked="off" global_colors_info="{}"][et_pb_row _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" global_colors_info="{}"]<h1 class='h1-pad'>Why This Matters for Public Sector &amp; Healthcare</h1>
<p data-start="2724" data-end="2775"><strong data-start="2724" data-end="2775">Why This Matters for Public Sector &amp; Healthcare</strong></p>
<p data-start="2777" data-end="3028">Public-sector healthcare organizations operate in high-stakes environments where accessibility, clarity, and trust are essential. Digital platforms must serve diverse populations, meet regulatory requirements, and remain manageable for internal teams.</p>
<p data-start="3030" data-end="3242">This project demonstrates Webhead’s ability to deliver compliant, accessible, and sustainable digital solutions that support public-sector healthcare missions while balancing user needs and operational realities.</p>
<p data-start="3244" data-end="3410">It reflects an approach grounded in compliance, usability, and long-term maintainability — critical factors for agencies serving vulnerable and high-need populations.</p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]