[et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" use_background_color_gradient="on" background_color_gradient_direction="135deg" background_color_gradient_stops="#0a1f44 13%|rgba(51, 68, 99, 1) 53%|#41516e 68%|#5a6881 78%|#f4f6fb 100%" custom_padding="40px||120px||false|false" hover_enabled="0" locked="off" global_colors_info="{}" sticky_enabled="0"][et_pb_row _builder_version="4.24.2" _module_preset="default" custom_padding="0px||80px||false|false" hover_enabled="0" sticky_enabled="0"][et_pb_column _builder_version="4.24.2" _module_preset="default" type="4_4"][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" sticky_enabled="0"]<span style="color: #ffffff;"><a href="https://webheadtech.com/portfolio/" style="color: #ffffff;">← Portfolio Home</a></span>[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.24.2" _module_preset="default" module_alignment="center" hover_enabled="0" global_colors_info="{}" custom_padding="||||false|false" sticky_enabled="0"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://webheadtech.com/wp-content/uploads/ntbha.png" title_text="ntbha" align="center" module_class="project-hero-logo" _builder_version="4.24.2" _module_preset="default" width="100%" global_colors_info="{}"][/et_pb_image][et_pb_text _builder_version="4.24.2" _module_preset="default" text_orientation="center" custom_padding="50px||||false|false" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h1 style="padding-bottom: 32px; color: #ffffff;">Case Study: North Texas Behavioral Health (NTBHA)</h1>
<h3 style="text-align: left; color: #ffffff;">Delivered</h3>
<p style="padding-bottom: 50px; text-align: left; color: #ffffff;"><span class="NormalTextRun SCXW171206588 BCX0">Designed a custom WordPress website currently in QA testing, incorporating a mobile-first UX/UI framework, user-centered navigation, and market research–informed design. The work includes<span> </span></span><span class="NormalTextRun SCXW171206588 BCX0">identifying</span><span class="NormalTextRun SCXW171206588 BCX0"><span> </span>and configuring supporting widgets, plugins, and custom solutions aligned with NTBHA’s mission to provide<span> </span></span><span class="NormalTextRun SCXW171206588 BCX0">equitable</span><span class="NormalTextRun SCXW171206588 BCX0"><span> </span>mental and behavioral health services regardless of ability to pay, location, or housing status.</span></p>

<div class="rfp-chip-group"><span class="rfp-chip">Accessibility (WCAG 2.2)</span>
<span class="rfp-chip">ADA Title II</span>
<span class="rfp-chip">CMS Enablement</span>
<span class="rfp-chip">Performance</span></div>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" locked="off" global_colors_info="{}"][et_pb_row column_structure="1_2,1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h2>The Opportunity</h2>
<p><span data-contrast="auto">North Texas Behavioral Health Authority (NTBHA) serves individuals and families in urgent situations where access to clear, reliable information is critical. The organization needed a public-facing digital platform capable of guiding people in crisis, family members, and service partners to appropriate resources across devices and locations.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">During the design phase, a leadership transition introduced new priorities, including a refreshed visual direction and increased emphasis on content structure and manageability. This created an opportunity to realign the platform around mobile-first access, accessible navigation, and a scalable content model supporting NTBHA’s evolving mission.</span><span data-ccp-props="{}"> </span></p>[/et_pb_text][/et_pb_column][et_pb_column type="1_2" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h2>The Solution</h2>
<p><span class="NormalTextRun SCXW199384606 BCX0">To address these needs,<span> </span></span><span class="NormalTextRun SpellingErrorV2Themed SCXW199384606 BCX0">Webhead</span><span class="NormalTextRun SCXW199384606 BCX0"><span> </span></span><span class="NormalTextRun SCXW199384606 BCX0">identified</span><span class="NormalTextRun SCXW199384606 BCX0"><span> </span>the importance of a simplified, content-driven information architecture supported by clear global navigation and user-based pathways to critical services. The approach emphasized mobile-first access, WCAG 2.2 and ADA Title II considerations, and a CMS structure designed to support ongoing content updates by non-technical staff. Supporting plugins, widgets, and custom integrations were selected to balance accessibility, performance, and long-term flexibility as the platform moves through QA toward launch.</span></p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_color="#f4f6fb" background_enable_image="off" custom_padding="50px||50px||false|false" hover_enabled="0" locked="off" global_colors_info="{}" sticky_enabled="0"][et_pb_row _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h2>Audience &amp; Critical Journeys</h2>
<p>Provide critical functionality that anyone in crisis can quickly and easily find the help they need.</p>
<p>Journey included Planning → UX and UI Design → Content Strategy → Core Development and Integration → Pre- Launch &amp; System Setup → Quality Assurance &amp; Testing → Closeout</p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_enable_color="off" background_enable_image="off" custom_padding="50px||50px||false|false" locked="off" global_colors_info="{}"][et_pb_row _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"]<h2>Approach</h2>
<p><span data-contrast="auto">The project approach included a mid-design pivot to a more structured, content-forward information architecture in response to updated leadership priorities. The sitemap and navigation were restructured around user-based access patterns with a simplified global navigation optimized for mobile use.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">To maintain momentum and compress timelines, design and development workflows were integrated, with designers directly building WordPress pages to improve efficiency and ensure fidelity between UX design and implementation.</span><span data-ccp-props="{}"> </span></p>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" background_enable_image="off" custom_padding="50px||50px||false|false" hover_enabled="0" locked="off" global_colors_info="{}" background_color="#f4f6fb" sticky_enabled="0"][et_pb_row _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" sticky_enabled="0"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.24.2" _module_preset="default" header_text_align="center" global_colors_info="{}"]<h2>Outcomes</h2>
<ul class="outcomes-list">
 <li>Clean and simple site hierarchy</li>
 <li>Easy access to critical information on every page.</li>
 <li>Gained trust of Stakeholders who in turned partnered with us to achieve project goals.</li>
</ul>

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</style>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.24.2" _module_preset="default" custom_padding="||||false|false" global_colors_info="{}" theme_builder_area="post_content"][et_pb_row _builder_version="4.24.2" _module_preset="default" custom_padding="0px||||false|false" global_colors_info="{}" theme_builder_area="post_content"][et_pb_column type="4_4" _builder_version="4.24.2" _module_preset="default" global_colors_info="{}" theme_builder_area="post_content"][et_pb_heading title="Explore more case studies" _builder_version="4.24.2" _module_preset="default" title_level="h2" title_text_align="left" custom_margin="||32px|||" global_colors_info="{}" theme_builder_area="post_content"][/et_pb_heading][et_pb_text _builder_version="4.24.2" _module_preset="default" hover_enabled="0" global_colors_info="{}" theme_builder_area="post_content" sticky_enabled="0"]<a href="https://webheadtech.com/project/the-harris-center/">Harris Center | </a><a href="https://webheadtech.com/project/texana/">Texana | </a><a href="https://webheadtech.com/project/beale-air-force-base/">Beale AFB | </a><a href="https://webheadtech.com/project/devsecops/">Q-DevSecOps | </a><a href="https://webheadtech.com/project/pen-testing/">Pen Testing</a>[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]